30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all paid Prompt Assistant subscriptions. If you're not satisfied with our service for any reason, you can request a full refund within 30 days of your initial purchase.

How to Request a Refund

You can request a refund through any of the following methods:

Email us at support@oshn-ai.com with your account email and reason for the refund request
Contact Paddle (our payment processor) directly at paddle.net

Please include your registered email address and order/transaction ID (if available) to help us process your request faster.

Refund Eligibility

Eligible for Full Refund

First-time subscription purchases within 30 days
Service outages or technical issues that prevent you from using the app
Duplicate or erroneous charges

Partial Refunds

If you cancel your subscription after the 30-day period, you will not receive a refund for the current billing period. However, your subscription will remain active until the end of the current billing cycle, and you will not be charged again.

Not Eligible for Refund

Requests made more than 30 days after purchase (except for service defects)
Subscription renewals after the initial 30-day period
Accounts terminated for violation of our Terms of Service
Free credits or promotional offers

Processing Time

We will respond to your refund request within 2 business days
Approved refunds are processed within 5-10 business days
The actual time for the refund to appear in your account depends on your payment method and financial institution

How to Cancel Your Subscription

You can cancel your subscription at any time without penalty. After cancellation:

Your subscription remains active until the end of the current billing period
You will not be charged for future billing periods
Your account will revert to the free plan with limited credits
Your prompt history and custom skills will be preserved

To cancel your subscription:

Email us at support@oshn-ai.com
Or manage your subscription through Paddle's customer portal

Payment Processor

All payments for Prompt Assistant are processed by Paddle.com Market Limited, which acts as our Merchant of Record. Paddle handles all billing, tax collection, and refund processing on our behalf.

When you see a charge on your statement, it will appear from Paddle, not from Prompt Assistant or Oshn AI directly.

Chargebacks

Before initiating a chargeback with your bank or credit card company, please contact us first. We are committed to resolving any issues promptly and fairly. Chargebacks incur fees and may result in your account being suspended.

Contact Us

If you have any questions about our refund policy or need assistance, please reach out:

Email: support@oshn-ai.com
Phone: +381 62 894 8287
Response time: Within 24-48 hours on business days

Complaint Resolution

We aim to resolve all complaints within 5 business days. If you are not satisfied with our resolution, you may contact Paddle directly for further assistance.

For EU consumers, you may also use the EU Online Dispute Resolution platform.

Refund Policy